The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery to our warehouse located in FL, USA.
Request a cancellation: before item has shipped.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Thank you for your interest in having a customized item. I do make them, but the handling time will be longer due to the fact that the item will be made to order for you. Contact me to see what the processing time would be,
Feel free to ask about item sizes specifications such as size. You can also find this information on the item details posted on each listing.
Bags care instructions
1. Swap the side you show each time you wear it. That way natural friction against your clothes is minimised.
2. Give your bag a brush every so often to remove any dust or dirt.
3. With a damp cloth, gently wipe any marks in the direction of the hair.
4. If something spills on it grab that paper towel and soak up the spill as best you can.
5. When you’re not using your bag, store it in a cool, dry cupboard.
6. Cowhide is prone to shedding and eventually (and after years of enjoying your cowhide bag/purse) the friction of using it will start to show. The longer the hair, the longer it will last.
Please contact me if you want to sell my products.
